Generally, our crew is capable of replying to any questions you have in 1-2 business days. If you've got a pressing question, you may chat with us on the bottom right corner of our website within the hours of 9:00 AM - 5:00 PM EST
It is in our best interest that your product lasts for the longest time, therefore, we recommend washing it on a cold delicate cycle and hang drying. It is also recommended not to use bleach and fabric softener.)
We certainly do! If you’d like wholesale pricing on some of the best gear & active wear available, contact our crew for more information.
We accept all of the major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and we also accept PayPal, Amazon Pay, & Apple Pay.)
For the most part, you can anticipate it within 1-2 business days after your order is placed. In holidays however, it may take within 1-5 business days. The tracking number will be sent to you as soon as the item you ordered is ready.
On domestic orders worth over $100. However, we do not provide free shipping on international orders, and some oversized items are excluded from this offer.
Allow your tracking information 24-48 hours to update. Kindly Contact our customer service through chat if you still do not receive any information regarding the location of your package
Generally, the orders will take 1-5 business days after they go through the order processing phase for reaching you when it has been shipped and it depends on the location you are and the method of shipping you have chosen. Once you get your tracking information, click on the tracking number for ETA on when your product will reach you
It is required for the tracking number to update within 24-48 hours but once the item has been shipped, you will receive it within the amount of time you paid for. Kindly take into consideration that “Next Day Air” shipping means the upcoming Business Day Air; If the order you have placed is on a Friday then you should receive it on the coming Monday.
We deliver in every place within the US. We ship to P.O Boxes and APO/FPO addresses as well through USPS.
Unfortunately after the order is shipped, the delivery address cannot be changed
The order you placed can be canceled for you within the time you did not receive the tracking information. To do so, contact our customer service team via chat and present your order number
Our website displays what products are in stock and the exact number of products available! If the item can be added to the cart, it's in stock
Picking what size is yours can be a bit tricky, no doubt about it. To cope with that, look at the sizing guide of any item to determine which size best fits you.
Orders cannot be combined at the given time but if the orders are placed at the same day, they will most likely reach your doorstep at the same day of shipping.
We do sell giftcards!
In case you have not received tracking information for your item, you can chat with our Team during the business hours with your order number present.
If the order of your product was placed within 5 days before the sale starts, we indeed allow price matching in the form of store credit. Store credit is unexpirable and allowed for any product. Kindly chat with our customer service team via chat to discuss this feature
The process for exchanging is that products that are eligible have to be returned for a refund and the desired order must be placed. For the products that are eligible, a refund or store credit is offered
Products that have a discount of 50% or can not be returned or exchanged as they are not eligible for it. Every item that has a discount of 50% or above is Final Sale
Our return policies can be viewed here
Every product that has a discount of 50% and above is Final Sale. These Items may be marked with a red colored “Sale” or Final Sale may be marked in the description of the Item
Use this text to answer questions in as much detail as possible for your customers.
No, we do not offer free shipping on returns
All the event purchases through Vali Sports are considered as Final Sale
We appreciate everyone buying our products! We indeed ship our items across the globe
Yes, every customer is required to pay any duties and taxes applied on the shipment
Please contact us
Kindly contact our customer service team through chat to be informed on returns and exchange regarding international orders